Privacy policy

What does this privacy policy cover?

Our goal is to keep this privacy policy up to date and therefore we recommend that you review this privacy policy regularly. We inform you of significant changes to this privacy policy to the extent required by applicable law.

What personal information do we collect?

We collect personal information from you when you interact with our websites, including when you browse our websites, when you use our services or when you sign up to receive some of our services. When you submit personal information to us via a form, we indicate which personal information is voluntary. Please note that when the storage of personal data is required or needed either for us to fulfill services or on the basis of a legal obligation and you choose not to provide personal data, we may not be able to accept or fulfill your requests.

The types of personal information that we collect, store, maintain or process include the following:

• Personal information you provide when you order a servie from us
• Your contact information you provide as signing up as a member, including name and e-mail address
• Details in connection with services you order or subscribe to.
• Your communication and marketing preferences, including notifications
  
  

Additional personal information obtained when you use our websites:

• Details about your online surfing activities on our websites, such as the pages visited and the parts of websites used
• Details about the type of device used to access our websites, the device's IP address, and the device's location

Additional personal information obtained through contact with us

• Details about your interaction with emails we send you, including links you click and emails you open
• If the contact occurs between us, we register the correspondence, including your name and contact information, as well as information about your customer care problems or other problems and our answers (including any recorded phone calls)

När kan du välja bort marknadsföringskommunikation?

Du har rätt att avstå från att ta emot direktmarknadsföringskommunikation när som helst. Vi kommer att hantera din förfrågan så snart som möjligt, men inte längre än en månad från det datum då vi mottar din förfrågan.

Du kan välja bort marknadsföringskommunikation eller ändra dina preferenser med avseende på marknadsföringskommunikation genom att:

• Av anmälan från e-postmeddelanden med hjälp av unsubscribe länken som finns i alla marknadsföring e-post
• Uppdaterar dina inställningar inom ditt "Mitt konto"
• Kontakta oss via kontaktinformationen i denna policy

Vad är vår Cookie policy?

Du är inte skyldig att acceptera cookies för att göra ett köp. Du kan till exempel placera en order genom en direktpost- eller kupongkampanj eller genom vårt kundcenter. Genom att göra ett köp via våra webbplatser godkänner du vår Cookie Policy, som innehåller mer information om hur du inaktiverar cookies. Se vår Cookie Policy.

How do we use personal data we have collected?

• To process your order
• When applicable, to process payment including payment authorization via debit card, check, gift card or other payment process for third parties
• When applicable, to perform identity verification and control of anti-fraud when purchasing with a payment card and validation of personal data you provide via a third-party payment processing
• To provide data to any third party supplier or supplier who can fulfill your order on our behalf
• To provide order confirmation, delivery status notifications on all orders placed with us

For customer care:

• To deal with any customer care issues that arise either with respect to a service or a complaint or a request that you raises with us
• To contact you about changes, cancellations or other problems with your order
• To manage all registered accounts that you have through websites
• To receive feedback from customers regarding an service, either from you (to the extent permitted by applicable law)
  NOTE! Please note that you will receive communication regarding the fulfillment of your order or for customer care, even if you refrain from receiving marketing communication.

For marketing purposes:

• To keep you updated with new services that we believe will be of interest to you.
• New offerings.
• To personalize your experience with us by providing services and information tailored to you through your history with us.
• To serve you with marketing advertisements based on your web history on our websites, to the extent you use our websites, through cookies on our websites or a registered account with us. See our Cookie Policy
  
  

For third party marketing:

• If you use our websites, you may receive personal advertisements of our services when you browse other websites with the same computer or device that you used to view our websites.
  This marketing is activated by cookies collecting information about your web search behavior.
  These cookies are operated either temporarily or by third parties and the ads are provided via a third party (see below).

You can delete or deactivate cookies at any time, see our Cookie Policy.

For internal business purposes:

We use the personal information collected to help us understand how many people visit our websites, how well websites work and to consider any improvements we may need to make to the website to improve your online experience. It also helps us determine which services you are interested in and what you or other customers might want to order or want to be developed from us in the future.

More specifically, we may use your personal information for the following internal business purposes:

• To analyze your browsing on our websites, including any search terms that you may have entered on our websites
• When applicable to analyze the demographic data we collect when you signing up or otherwise use our websites, including your title, address, IP address, browser type and opportunities you order services to offer you better services and improve our operation
• To analyze your responses to our marketing communications
• To ensure that our online content is presented in the most efficient way for you and your electronic device (s), ie tailored for a desktop computer, tablet, iPhone or Android
• To obtain customer feedback regarding an service, to determine the quality of your experience and improve customer care experience
• To develop and provide new or improved services
• For the fight against crime and fraud, detection and related issues, including cooperation with the police and similar authorities with their legal issues and investigations
• To confirm your identity, if needed
• To comply with the legal obligation for good governance or regulatory instructions in accordance with applicable law.
• With regard to any legal requirements or related guidance of our advisors
• With respect to mergers or acquisitions or any other business or legal matter described below.

How do we protect your personal information?

We care about protecting and respecting your personal information, and ensuring that your personal information is secure.

We use administrative, organizational, technical and physical protection measures to protect personal data. Our security measures are designed to protect your personal information against unauthorized change, access, information and use. We regularly test our websites, data centers, systems and other assets for security issues. In addition, our safeguards include at least appropriate technical and organizational measures, including, but not limited to, encryption services, auditing of our data collection, storage and management (including physical security measures, to protect unauthorized access to systems).

Scenario planning and crisis management protocols to ensure that we can respond to computer security and data security attacks, regular system penetration testing, security checks to protect our IT infrastructure from external attack and unauthorized access, and internal policies that set out our data security approach and training for employees.

When applicable, payment card data is handled in a way that complies with the Payment Card Industry Data Security Standard (PCI-DSS).

Protect your personal information!

Our legal basis for the processing of personal data

We use different laws for the processing of personal data. In some cases, more than one legal basis may be applied with respect to the same personal data.

Contract: We collect and process personal data in order to fulfill the order you have with us, and in accordance with our agreement with you to fulfill your order. Such personal information contains the information specified under the heading "To fulfill your order".

Legitimate interest: We collect and process personal data for our legitimate interests in fulfilling and processing your order, any customer care issues, conducting research, sending emails and direct marketing to you, handling legal claims and for anti-fraud and preventive checks. Such personal data contains the data specified under the headings "For customer care", "For marketing", "For marketing via third parties" and "For internal use". With respect to direct marketing that we provide on the basis of a legitimate interest, you may unsubscribe.

Consent: In addition to the legitimate interests described above, your consent gives you the legal basis for our marketing communications. You can unsubscribe from marketing communications. Please note that revoking your consent may not be sufficient to terminate all communications or for us to delete your personal data as we may have another legal basis or ongoing reason that we need to retain personal data as a new purchase or storage of legal obligations. Please note that if you make a order with us after you have revoked your consent, we may collect and use personal information in accordance with this privacy policy with respect to that order and you will be asked to consent to marketing communications again.

Legal obligations: We are obliged to comply with applicable laws, rules and regulations as well as industry standards and orders of courts with jurisdiction over time. Then we can collect and retain personal information. For example, we create and maintain records of your orders in order to maintain the tax and accounting requirements required by applicable law and to share such information with the tax authorities as necessary.

When can we share your personal information with third parties?

We share your personal information with certain third parties to fulfill and process your order, enable us to perform our contract to provide your services, provide our websites and provide you with marketing. Below is a list of types of third parties who may receive your personal information. Our third-party providers are obliged to handle your personal data in accordance with appropriate data protection and security checks.

IT Providers and Providers: In order to manage our business, we shall without delay cooperate with third parties that provide security and technical services to protect our websites, maintain databases of personal data for the purposes described in this privacy policy and current content on the website.

Financial / Payment service providers (when applicable): In order to process customer orders placed with us, agreements are sometimes made with payment service companies that process payment, ensure the security of your transactions and prevent or detect fraudulent transactions.

Market suppliers: We have contracts with third parties such as:
- provide email marketing, SMS (text) marketing, direct marketing campaigns
- provide online advertising campaigns and maintain databases of personal information for marketing campaigns described in this Privacy Policy
- give us reporting on our marketing campaigns
- provide services to facilitate "refer a friend" offers when and when promoted
- provide affiliate marketing services to us e.g. consumer discount websites

Market research providers: To continuously improve our customer experience, we collaborate with third parties that provide market research that includes merging and reporting customer feedback and collecting and providing customer feedback through customer surveys.

Website Improvement: To improve our online customer experience, we work with third parties to help us identify and improve our websites, provide website traffic data and website performance analysis information, and provide website performance analysis with a focus on customer experience.

Customer service providers: In order to provide the best possible customer service to our customers, contracts are sometimes made with third parties that provide call handling services to take orders, place customer orders and handle any customer care issues and provide Live Chat functionality.

In addition to the reasons stated above, we may provide your personal information to third parties in the following circumstances:

Legal Regulations / Government Requests: We may by law be required to provide personal information to law enforcement agencies, authorities or in response to an application order, daily judgment or other legally valid request or order, or to an investigative body or civil court including emergency situations. We may also disclose personal information when we believe in good faith that information is necessary to comply with applicable laws, to establish, exercise or defend legal claims, to prevent and deal with fraud and other illegal activities to prevent death or imminent bodily injury, or to protect or defend the rights, property or safety of our users, others and ourselves.

Our business development and legal purposes / Mergers and acquisitions: There may be business or legal reasons to disclose personal information. For example, we may transfer data we hold about you to third parties in connection with an actual or potential merger, consolidation, acquisition, re-incorporation, sale / sale, acquisition or other similar transaction involving all or part of our business or association. , or as part of a corporate reorganization or other change of business control. If we undergo such a business transfer, personal data may be one of the assets that can be shared or transferred as part of the business transfer and used by such third party as if we were such a third party.

How long do we store your personal information?

We only retain your personal information for the purposes set out in this policy and as long as we have a legal or business requirement to do so. Different storage periods apply to different types of personal data, but the longest we will normally keep any personal data is 7 years after the last contact with such a person or purchases made by such a person. The period of storage depends on applicable laws, rules or regulations that we must follow, if there is an ongoing request or question or other type of legal claim or dispute, what type of information we store and if we are asked by you or a regulatory authority to retain personal data.

When can we transfer your personal data abroad?

Your personal data may be sent outside the European Economic Area (EEA), as we share certain personal data with certain third party suppliers for the purpose of:  a) customer care, and (b) as otherwise described in the chapter "When can we share your personal data with third parties?".

Consequently, personal data may be processed in what are considered "third countries". It is important to understand that "third countries" are not automatically considered by the European Commission to have adequate legal protection for personal data or individual personal data. We have implemented appropriate technical and organizational measures and adequate safeguards to protect personal data by entering into standard contractual clauses with recipients in such "third countries". We are determined to continuously develop and improve the measures we already have in place.

Some of the organizations with which we share personal data can process it abroad. If any personal data means that your personal data will be transferred outside the European Economic Area, we will only transfer if: a) the country to which the personal data is to be transferred ensures an adequate level of protection of personal data; (b) we have put in place appropriate safeguards to protect your personal data, such as an appropriate contract; us and you. or (d) you consent to the transfer.

Your rights to access your data and correct any inaccuracies in your personal data.

We fully respect that your personal data is owned by you and that you have certain rights with regard to the personal data. Our goal is to respect your rights. Please understand that we may have certain obligations to retain personal data despite your wishes to exercise the following rights, for example for legal and accounting purposes. We ask that you read these rights carefully.

Right of access (also called "Subject access request"): To obtain a copy of the personal data we hold about you, please contact us, see the section Contact information below. Please understand that you must identify yourself:

Right to Correction: You may ask us to update and correct any outdated or incorrect personal information that we hold about you, or to complete incomplete personal information.

Your other rights regarding your personal data

You may have the following additional rights, detailed below:

• Right to delete (also called the "right to forget"): For a limited list of reasons, you can request that your personal data be deleted from our systems.
• Right to restrict: For a limited list of reasons, you can request that we stop using or that we delete your personal information.
• Right to objects: You can object to our use of your personal data.
• Right to data transfer: If we use your personal data based on your consent or to enter into or perform a contract with you and our processing is performed by automatic means, you can request that all personal data you have provided to us is transferred electronically to you or to a other supplier (as far as possible).
• Please note that if we delete all information about you and you make a future purchase or otherwise become a future customer, we will not be aware of your previous inquiries or objections.

Contact details

Update to this policy

Our goal is to keep this privacy policy up to date. Therefore, we recommend that you review this Privacy Policy regularly. We inform you of significant changes to this privacy policy in accordance with applicable law.

Cookie Policy

We may use technology to track the behavioral patterns of registered and unregistered visitors to our site. This may involve the use of a "cookie" which is a small file stored in your browser. The information collected in this way can be used to identify you. You can change in your browser to prevent this from happening - instructions given below. We also compile this data to perform statistical analyzes of visitors' characteristics and behavior on our websites. Cookies are also used as an additional way to ensure that private and secure purchases work on the website.

We may use third-party advertising companies to serve ads on our behalf. These companies may use cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. All information that these third parties collect via cookies and action tags is completely anonymous. Your browser may change to not accept cookies - the instructions given in the paragraph below.

You have the option to accept or reject cookies by changing the settings in your browser (eg by using Internet Explorer, select "Internet Options" from the "Tools" menu, then click on "Security", followed by "Custom Level "and select" disable cookies "). However, you can not use all interactive functions on our websites if cookies are disabled. For more information about cookies, including how to set your browser to reject cookies, go to www.allaboutcookies.org.